Privacy Policy

Privacy Policy

Last Updated: January 2025

Megachip (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website www.megachipcomputers.com (the “Website”) and purchase products or services from us. This policy applies to information collected through our Website and related services.

1. Information We Collect

We collect various types of personal information, including:

• Personal Identification Information:
  Name, postal address, email address, phone number, username, password, customer ID, and any other information you voluntarily provide.
• Payment Information:
  Credit card details or other payment method details.
  Note: We use registered secure third-party payment processor and do not store full credit card details on our servers.
• Order Information:
  Products/services ordered, order history, shipping details, billing information.
• Website Usage Information:
  IP address, browser type, device type, operating system, referring website, pages visited, date/time of visits, time spent on pages, links clicked, cookies and similar technologies.
• Communications Data:
  Emails, chat logs, phone call records, customer service inquiries.

2. Your Rights

Under applicable data protection laws, you may have the following rights:

• Right to Access: Request a copy of your personal data.
• Right to Rectification: Correct inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data in certain circumstances.
• Right to Restrict Processing: Limit how we process your data.
• Right to Data Portability: Receive your data in a structured format.
• Right to Object: Object to processing for certain purposes, including marketing.
• Right to Withdraw Consent: Withdraw consent at any time.
• Right to Lodge a Complaint: If you believe your rights are violated, you may contact your local data protection authority.
  (Note: Maldives currently does not have a dedicated data protection authority.)

To exercise these rights, contact us at info@megachipcomputers.com We may require identity verification and will respond within 30 days.

3. How We Use Your Information

• Order Processing: Confirm orders, process payments, ship products.
• Customer Support: Respond to inquiries and provide assistance.
• Website Improvement: Analyze usage trends and improve functionality.
• Marketing (with consent): Send promotional emails and offers.
• Legal Compliance & Security: Prevent fraud, comply with laws, and secure systems.

4. How We Share Your Information

• Service Providers: Payment processors, shipping companies, IT services.
• Legal Authorities: When required by law or to protect rights.
• Business Transfers: In case of mergers or acquisitions.

5. Cookies and Similar Technologies

We use:

• Essential Cookies: For core functionality.
• Analytics Cookies: For performance tracking (e.g., Google Analytics).
• Functionality Cookies: To remember preferences.
• Advertising Cookies: Currently, we do not use advertising cookies.

You can manage cookies via your browser settings.

6. Third-Party Websites

Our Website may link to third-party sites. We are not responsible for their privacy practices. Review their policies before sharing data.

7. Children’s Privacy

Our Website is not intended for children under 16 years old. If you believe your child has provided personal data, contact us to delete it.

8. Data Security

We implement measures such as:

• SSL/TLS encryption
• Secure servers
• Firewalls and intrusion detection
• Restricted access to data
• Regular security audits

However, no method is 100% secure.

9. Data Retention

• Order Information: 5 years (for tax and accounting).
• Account Information: While active + reasonable period after closure.
• Website Usage Data: 12 months. After retention periods, data is securely deleted or anonymized.

10. Changes to This Policy

We may update this policy periodically. Significant changes will be communicated via email or Website notice.

11. Contact Us

For questions or requests:

• Email: info@megachipcomputers.com
• Phone: +960 333 3088
• Address: H. Nerein, Majeedhee Magu, Male’, Rep. of Maldives

Commonly asked questions

Here are some frequently asked questions